Howard & Friends defines tech support as anything surrounding the functionality of the CMA Plus program on a Windows 2000/XP operating system. It does not include how to use the program in the agent's day to day business or perform a function in the program related to the practice of Real Estate.

If you have a legitimate issue with the program not functioning properly we will take care of you. If you have a problem because of a virus, incorrect settings, hardware malfunctions. operating system or other software conflicts (games your kids installed) there may be a charge.

If it is a problem associated with the CMA Plus program not functioning properly then there is NO CHARGE ..otherwise there is a $39.95 charge to assist you with technical support issues. Please make sure you are at your computer and it is turned on when we schedule a time to get with you.

Note that CMA Plus has a series of binary files that allow it to connect to our servers and download the latest version of the program.

YOU MUST allow CMA PLUS to connect on all ports. If you tell your anti virus, internet security, or firewall to block CMA Plus we cannot help you until you resolve that issue. You must allow the program to connect on all ports. If you are unsure what this entails please review the documentation on connectivity issues or contact your local tech support guru for an explanation. This connectivity is much like Microsoft Windows automatic update or Norton's Live update. Howard & Friends DOES NOT collect any personal information whatsoever from your computer. NONE!!!!

If your computer cannot make an internet connection then you will need to resolve that issue prior to calling for support. Best way to tell if things are working is to connect to the internet and connect to the MLS. If you can't connect to the mls then the problem definitely revolves around your system.

Support: RAMB Help DESK (305)-468-7000

Hours: Monday thru Friday 9-5pm

Tutorials & Training

Watch the following tutorials on how to setup and install CMA Plus.

Tutorials: Click to watch the following tutorials on how to get started with CMA Plus

CMA Plus Tutorials (not the program)

• Download of program (3 min)
• Installing & Profile Setup (6 min)
• 10 Minute Setup of CMA Plus (10min)
• MLXChange Export (5 min)
• Using Load from file (when mls broke)
• Dealing with Adjustments
• Importing from IMAPP-(Option 1)
• Importing from IMAPP-(Option 2)

Money Magic Tutorials

• Money Magic setup
• Money Magic Navigation
• Installing Sample Data

Other Tutorials:

• Changing Office Name in Logo.

We suggest that your download and watch each tutorial above and/or come to the class scheduled in the training schedule.

Training Schedule:

Training is done on a scheduled basis. This training is free but you will need to call the number to hear the training session. You will be billed your normal long distance rates for this call. We start and finish on time so please be logged on and ready to go or you may miss something important to the training seminar

Common Questions

Connectivity Issues: What does it mean to allow Norton Internet security to connect on all ports?. CMA Plus has a series of Binary files that allow you to always have the latest version of the program installed. In order to update the program we need to let CMA Plus connect to our server and automatically update your program. You can always tell it to install upon exit so as not to interrupt your current work. By allowing your anti virus/Internet security to let CMA plus connect you will always be updated to the latest version.